Terms of Service

1. Who operates VisaWand

VisaWand is operated by VisaWand, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States. In these Terms, “VisaWand”, “we”, “us” and “our” refer to VisaWand, LLC. Contact [email protected] for contractual questions, booking problems or complaints. “Customer” means a person seeking information or purchasing a consultation; “consultant” means an individual or business offering professional services through the platform.

2. These Terms and specific purchase information

Read these Terms before creating an account, submitting a listing or purchasing a service. Where an agreement is required, the applicable registration or purchase process must provide an opportunity to review the terms. A separately agreed written service contract or the specific scope, price and conditions disclosed for a transaction govern that transaction where they differ from these general provisions. Mandatory consumer rights always remain available.

The Privacy Policy explains personal-data practices; it is not a blanket request for consent to every use of information. Any optional marketing permission is separate from purchasing or receiving a service.

3. Marketplace role and independent professionals

VisaWand provides a platform for discovering consultants, requesting and paying for consultations, and administering related communications and support. Consultants provide their own professional advice. VisaWand is not an embassy, immigration authority or government body and does not grant visas or decide applications. A directory entry, verification badge, subscription or prominent placement does not constitute government endorsement, a professional licence or a guarantee of an outcome.

The scope of a consultant’s engagement must be clear. Purchasing a consultation does not automatically engage the consultant to submit an application, represent you before an authority, provide continuing case management or undertake additional paid work. Any further engagement requires its own stated scope and terms.

4. Accounts, authority and acceptable use

You must be at least 18 and legally able to enter the relevant agreement to create a purchasing or professional account. A parent or authorised adult may arrange services concerning a child and is responsible for supplying information lawfully. Business users must have authority to act for their organisation. Keep account information accurate and credentials confidential; notify support promptly of suspected unauthorised access.

Do not impersonate another person, claim a profile you are not authorised to control, submit forged documents, misuse another person’s data, harass users, publish unlawful material, manipulate reviews, send unsolicited bulk messages, introduce malware, bypass access controls or interfere with the platform. Automated extraction or reuse must respect applicable law, access restrictions and intellectual-property rights.

5. Prices, currency and third-party charges

The selected service and checkout state the amount and currency payable. A displayed average, converted amount or indicative fee is not a quotation for every consultant. Currency conversion by a bank or payment provider and any separately disclosed tax or third-party charge can affect the final cost. Government application fees, translations, medical examinations, courier costs and other external services are excluded unless expressly included.

Payments are processed using the payment provider identified at checkout. A payment receipt confirms payment; it does not itself confirm consultant acceptance or a government application. Do not send payment-card credentials, bank passwords or government application passwords in ordinary messages.

6. Website information, directories and third-party services

Guides, news, tools and directory information are general information and can become outdated. Confirm operative rules, fees, deadlines and eligibility with the responsible authority. Publicly sourced profiles may be unclaimed or incomplete. Report inaccuracies or unauthorised use through support; do not assume every listed organisation has registered with VisaWand.

External businesses, educational institutions, meeting providers and websites set their own service and privacy terms. Marketplace outbound links may contain attribution parameters showing that traffic came from VisaWand. Paid advertisements, sponsored placements and affiliate arrangements do not change the responsibility of the external supplier for its offering.

7. Intellectual property and submitted content

VisaWand and its licensors retain rights in platform software, branding and original materials. Third-party names, logos, photographs and trademarks remain the property of their respective owners. Their display does not transfer ownership or imply an endorsement.

You retain your rights in content you lawfully submit. You give VisaWand a non-exclusive licence to host, format, display and use that content as needed to operate, support and promote the specific listing or service you submitted. This does not authorise public publication of private consultation documents. You must have permission to upload material and personal data relating to other people. We may remove unlawful, infringing, misleading or inappropriate content.

8. Availability, suspension and account closure

We may maintain, change or temporarily interrupt features, and may restrict an account or listing where reasonably needed for security, suspected fraud, unlawful conduct, inaccurate credentials, non-payment or breach of these Terms. Where practicable and lawful, we will explain the restriction and offer a support route to challenge an error. Urgent protective action may precede notice.

Closing an account or removing a listing does not erase existing payment obligations, pending refund or dispute matters, or records that must be retained for lawful purposes. Contact support about outstanding bookings before closure. We will address unfulfilled paid services according to the applicable agreement and mandatory rights.

9. Responsibility, limitations and mandatory rights

You are responsible for the accuracy of information you supply and the lawful use of the platform. Consultants remain responsible for their professional work and representations. VisaWand remains responsible for its own obligations as platform operator. No statement here excludes responsibility that cannot lawfully be excluded, including applicable statutory consumer protections or liability for fraud.

We do not guarantee uninterrupted access, a particular number of leads, employment, admission, a visa outcome or a decision time controlled by another party. A government refusal alone does not prove that the booked service was defective; conversely, an outcome disclaimer does not excuse failing to provide an agreed service with the care required by law. A claim will be assessed on the relevant agreement, evidence and applicable law.

10. Complaints, governing law and changes

Send complaints to [email protected] with the booking or listing reference, the issue, supporting information and your requested resolution. We may ask for information reasonably needed to investigate and may contact the relevant consultant. Do not include unnecessary sensitive records. You may use any applicable court, regulator, payment-provider dispute route or statutory remedy; contacting support does not waive those rights.

Subject to mandatory law and consumer protections applicable where you live, these Terms are governed by Delaware law. They do not impose mandatory arbitration, waive class-action rights or prevent a consumer from bringing a claim in a court available under mandatory local law. Invalid provisions do not invalidate the remaining enforceable provisions.

We will publish changes with an updated date and provide additional notice where legally required or appropriate for material changes. Changes do not retrospectively remove rights attached to completed purchases or rewrite the agreed price of an existing booking. Review the version applicable when entering a new transaction.

C1. Selecting a consultant and requesting a consultation

Review the consultant’s identity, experience, relevant regulatory status, languages, consultation duration, fee and service scope before booking. A badge describes platform checks; independently confirm any licence required for the jurisdiction and service concerned. Tell the consultant about material deadlines and provide accurate facts rather than assuming the platform can infer them from your selected destination.

A paid request may await the consultant’s acceptance. Check your dashboard and confirmation messages for the acceptance status, date, time zone and joining arrangements. If a consultant cannot fulfil the request, contact support about an appropriate alternative or refund. You are not required to accept materially different services without agreement.

C2. Attending and preparing for the service

Provide a working contact address, a suitable connection and timely access to the agreed meeting facility. Keep links private. Tell support promptly if the meeting link fails, the consultant does not attend or you cannot join. Supply relevant information in advance where requested, but upload only documents needed for the consultation and use the designated workspace rather than public reviews.

Do not secretly record, distribute or publish a consultation. Recording requires prior agreement of all relevant participants and compliance with applicable law. A consultation does not authorise either party to use the other’s identity or confidential records for unrelated purposes.

C3. Cancellations, rescheduling and refunds

Request cancellation or rescheduling through the available booking controls or support as soon as possible. Any specific deadline or charge must be disclosed for the booking; these Terms do not invent a universal automatic cancellation window. Support will consider the booking’s disclosed conditions, whether the service was accepted or delivered, the reason for the request and applicable consumer law.

If an accepted paid consultation cannot be provided, you may request an agreed replacement, rescheduling or a refund for the unprovided service. Customer lateness, non-attendance, partial performance and complaints about service quality require assessment rather than an assumed automatic refund. Government refusal, changed personal plans or dissatisfaction with an authority’s rules does not alone establish a refund right for a consultation already properly delivered.

Where applicable law gives a cooling-off or withdrawal right, that right applies. Any request to begin a service during such a period, and any lawful effect on withdrawal rights after performance, must be handled through the required express request and acknowledgement; this paragraph alone is not that acknowledgement. An approved refund is normally returned through the original payment channel where supported. Bank and provider processing affect when it appears; a submitted refund request is not confirmation that funds have arrived.

C4. Advice, documents and later representation

The consultant’s assessment depends on the information you disclose and the rules in force at the relevant time. You remain responsible for government submissions and deadlines unless a separate professional engagement expressly assigns that work. Do not rely on an introductory consultation as confirmation that an application has been filed.

Check the proposed scope, professional authority, fees, document arrangements and privacy notice before agreeing to continuing representation or an external service. Transactions independently arranged outside VisaWand may not be visible to our support team or covered by platform payment records.

C5. Reviews and service concerns

Reviews must describe a genuine experience, avoid fabricated claims and omit passport numbers, contact details and other unnecessary private information. Reviews may be checked and moderated. We may request supporting booking information and allow a response, but neither a payment nor a positive outcome entitles a party to fabricate a review or silence a lawful complaint.

P1. Registration, claims and professional authority

Provide accurate personal and business details, contact information, experience, qualifications and any licence or registration needed for the services and jurisdictions you advertise. Claim only profiles you own or are authorised to manage. We may request evidence, correct a misleading listing or suspend publication while a material issue is investigated.

You must maintain required authorisations, insurance where required by law, and a lawful basis to advise clients in the relevant jurisdiction. Notify us promptly of a material restriction, expiry or disciplinary outcome affecting advertised services. Platform approval does not replace professional regulation or transfer your professional responsibilities to VisaWand.

P2. Listings, availability and service standards

Keep pricing, languages, availability and scope accurate. Do not guarantee visas, imply governmental influence, misrepresent success statistics or offer unlawful document or application services. Accept only work you can competently perform and attend accepted appointments. Explain limitations, conflicts of interest and any need for specialist representation before a customer relies on your advice.

Communicate respectfully, provide the agreed consultation and keep suitable professional records. If unable to fulfil an appointment, notify the customer and VisaWand promptly and cooperate with rescheduling or refund handling. Do not describe a pending request as completed solely to release earnings.

P3. Platform charges, earnings and payouts

VisaWand charges consultants a 15% commission on consultation fees booked through the platform. The commission is deducted from the consultant’s consultation earnings; it is separate from any optional subscription or business-listing fee. For example, on a USD 100 consultation fee, the standard commission is USD 15 and the consultant’s share is USD 85 before any other applicable adjustments. Any separately agreed rate or expressly disclosed promotional arrangement governs the affected transaction. Review the booking’s financial breakdown for the amount and adjustments recorded for that booking.

Recorded earnings may be subject to completion checks, refunds, disputes, fraud review and payment-provider requirements. A dashboard balance is not a promise of immediate transfer. We may adjust or recover amounts attributable to a valid refund, payment reversal, duplicate entry or established error, subject to the agreement and law. You remain responsible for your taxes and required invoices; we do not promise that platform deductions satisfy your tax obligations.

P4. Recurring plans and marketplace advertisements

If you purchase an optional recurring plan, the checkout must state its price, billing interval and renewal terms. Cancel using the available billing controls or support before the next renewal to stop future charges. Cancellation does not by itself refund the current paid period; any applicable refund or withdrawal rights remain available.

Travel Marketplace business listings are a separate product. Their current advertised price is USD 49.50 per month per listing unless a different offer is clearly shown. Payment unlocks submission of business information; publication requires administrator approval and a current paid period. Payment does not guarantee approval, leads or sales. If approval is refused, contact support regarding the payment and applicable refund rights. Deleting content and cancelling a billing subscription are distinct actions; confirm the billing status rather than assuming that removing a public link cancels renewal.

P5. Customer confidentiality and lawful use of data

Use customer contact details, communications and documents only to deliver the agreed service, administer the engagement and meet lawful professional obligations. Apply appropriate security and limit access to authorised personnel. Do not sell customer records, use immigration documents for unrelated marketing, disclose them publicly or reuse them to impersonate a customer.

Where you independently determine how client information is used, you are responsible for your own privacy notice, lawful basis, retention and handling of individual rights. Do not upload a customer’s documents into an unrelated AI or other external service without the necessary authority and safeguards. Notify VisaWand promptly of an incident affecting information received through the platform and cooperate in containment and legally required notifications.

P6. Disputes, departures and content rights

Cooperate with reasonable requests for booking evidence when a customer raises a service issue or payment dispute. Provide accurate records rather than pressuring a customer to withdraw a complaint. Before leaving the platform, arrange the lawful handling of outstanding appointments, client files and financial matters. Ending a listing does not cancel an already accepted professional duty.

You authorise display of the professional and business materials you submit, subject to the limited content licence above. Use only logos, photographs and testimonials you are entitled to supply. We may retain non-public transaction, verification and dispute records where needed under the Privacy Policy even after a profile is removed.